When purchasing digital files on Etsy it is advisable to do so through while signed into an account on their site. Using guest checkout is possible, but it has disadvantages. And while you can make digital purchases through the Etsy shopping app, you won't be able to download your files from there.
Sign into Etsy to Purchase
For the smoothest transaction, particularly if you're wanting to download your new purchase quickly, start by logging into your Etsy account (or create a new account) using your web browser to access Etsy's site. You can do this from any device, you just need to be using the website rather than the shopping app.
Once you make your purchase and the order has been confirmed, access to your download links will appear right on the confirmation page. Etsy changes what this look like from time to time and it can be easy to miss so if you've closed that page already you can find your files in one of two ways:
1. locate the purchase receipt in your email, links will be found in here
2. navigate to the purchase history of your Etsy account on the website
Here's what the website navigation looks like:
Troubleshooting Email Links
Etsy sends a purchase receipt and download links all in one email. These will come from transaction@etsy.com. If it doesn't show up in your inbox you'll need to check your spam folder, or in gmail check the promotions or social tabs for your inbox.
The email subject line will say "Download Your Etsy Purchase from..." if the seller offers instant download. If the seller is emailing you the files you will get a normal purchase receipt from Etsy without download links and the subject line will say "Your Etsy purchase from...".
Links in the email will only take you to the download page if you are logged into your Etsy account, otherwise you will most likely get their 'uh oh' page. Simply login and try again.
If you checked out as a guest on Etsy, you can only access your download files from the email, so it's important when ordering to ensure you are using the right email address and that you've typed it correctly. (mistakes happen!) If you can't find a purchase receipt from Etsy anywhere in your email, spam or otherwise, the only solution is to contact the seller to ask for assistance.
In this case some sellers may be willing to email the files directly to you. This isn't the approach I take personally as a seller though and you might find other sellers in the same situation, where emailing just isn't always possible.
Personally I prefer to refund guest checkout orders where problems arise and have the buyer re-purchase through an account. This is better for the buyer because they will have future access to download those files again and again if they need to. And it's just nicer not to have to rely on someone if you want/need something quickly!
Either way I recommend always reaching out to an Etsy seller for assistance or advice, most sellers will respond quickly and offer exceptional service to you.
Happy shopping!
Shawnna
p.s. If you are just about to open an Etsy shop, open it through my link here and we both get 40 free listings!
Post a Comment